Refund Policy

Last updated: 19 July 2026

This Refund Policy applies to purchases made from CZ Autoz, operated by Callatic. It should be read together with our Terms of Service.

1. Digital Goods

CZ Autoz sells digital licences (Discord roles and server whitelisting) that are delivered instantly and automatically once your payment is confirmed.

2. Consumer Cancellation Rights

Because our products are digital content delivered immediately, by completing a purchase you request immediate delivery and acknowledge that you lose the 14-day right to cancel under the UK Consumer Contracts Regulations once delivery has begun. This does not affect your statutory rights where a product is faulty or not as described.

3. When We Will Refund or Fix

• You were charged more than once for the same purchase, or charged in error;
• Your access was not delivered and our support team could not resolve it;
• The product is faulty or materially not as described and cannot be remedied.

4. When We Will Not Refund

We generally do not refund where access has been delivered and is working, where you have simply changed your mind, or where an issue is caused by DayZ, game updates, your server host, or misuse of the Services.

5. Chargebacks

If you experience a problem, please contact us first — most issues are resolved quickly. Initiating a chargeback or PayPal dispute instead of contacting support may result in immediate revocation of your access and a permanent ban, and we reserve the right to contest dishonest disputes.

6. How to Request

Email support@czautoz.co.uk or open a ticket in the CZ Autoz Discord within 48 hours of your purchase, including your Discord name and the transaction reference shown on your receipt. We aim to respond within a few days.